Cancellation Policy

At CHESKY JEWELS, we understand that plans can change. If you need to cancel or modify your order, please contact our Customer Care team as soon as possible.

Cancellation Before Your Order Ships

Cancellation requests are generally considered if the order has not yet been handed over to the shipping carrier.

To request a cancellation, please contact us as soon as possible and provide:

Your order number
Full name
Email address used at checkout
Phone number
Whether you are requesting a full or partial cancellation

Submitting a cancellation request does not automatically cancel your order. Your request must be reviewed and confirmed by our Customer Care team.

Changes to an Existing Order

If you need to change information on an existing order, such as:

Shipping address
Contact information
Quantity
Product selection

please contact us as soon as possible.

We will make reasonable efforts to accommodate changes while your order is being processed. However, changes cannot be guaranteed once fulfillment has started or the order has been handed over to the shipping carrier.

Customers are responsible for providing accurate order and shipping information at checkout.

When Cancellation Is No Longer Available

Once an order has been shipped or transferred to the shipping carrier, cancellation may no longer be available.

If cancellation is no longer possible, you may receive the package and request a return in accordance with our Return & Refund Policy.

Refusing or rejecting delivery does not automatically qualify as a cancellation or approved return.

Partial Cancellations

If you only want to cancel certain items from your order, please clearly identify the item or items you wish to cancel.

If the partial cancellation is approved, the applicable amount for the canceled item(s) will be refunded to your original payment method.

Because CHESKY JEWELS offers FREE STANDARD SHIPPING on all U.S. orders, no original standard shipping charge will be deducted from an approved partial cancellation refund.

Refunds for Approved Cancellations

If your cancellation is approved before shipment, the applicable refund will generally be issued within 7 business days.

The refund will be sent to your original payment method.

After CHESKY JEWELS processes the refund, your bank or payment provider may require an additional 5 business days for the funds to appear in your account.

Actual posting times may vary depending on your bank or payment provider.

Because a cancellation occurs before shipment, you do not need to wait for the product to be returned and inspected before the cancellation refund is processed.

Orders We May Need to Cancel

CHESKY JEWELS may need to cancel an order in certain circumstances, including:

Payment authorization issues
Information that cannot be verified
Suspected fraudulent or unauthorized activity
Product availability or inventory issues
Product or pricing errors
Technical or system errors
Other operational or fulfillment issues

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Delivered or Missing Orders

An order that has already been delivered cannot be treated as a cancellation request.

If your tracking information shows that an order was delivered but you have not received it, please contact our Customer Care team so we can review the situation with you.

For delayed or missing packages, please also check the tracking information and contact the shipping carrier when appropriate.

Cancellation After Shipment

Once an order has been handed over to the shipping carrier, cancellation may no longer be available.

If you no longer want the item, you may receive the package and submit a return request under our Return & Refund Policy, provided the item meets the applicable return requirements.