Shipping policy
Thank you for shopping with CHESKY JEWELS. We aim to make every order experience clear, convenient, and reliable from the moment you complete your purchase until your package arrives.
Preparing Your Order
Most orders are processed within 3–5 business days, Monday through Friday, excluding weekends and US holidays.
After placing your order, you will receive an order confirmation email containing the details of your purchase.
During holidays, promotional events, busy seasons, or periods of unusually high order volume, processing may take longer than the usual 3–5 business days.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information so you can follow the progress of your delivery.
Shipping Availability
CHESKY JEWELS currently ships orders within the United States only.
Shipping is available to customers in the continental United States, excluding Alaska and Hawaii.
At this time, international shipping is not available.
Shipping Costs and Estimated Delivery Time
Shipping Cost: Free
Processing Time: 3–5 business days
Estimated Transit Time: 9–12 business days after your order has completed processing and has been handed over to the shipping carrier
Estimated Total Delivery Time: approximately 12–17 business days
The estimated transit time begins after your order has completed processing.
Please keep in mind that all delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, seasonal demand, unusually high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Costs
FREE SHIPPING
CHESKY JEWELS offers free shipping on all US orders.
Any applicable shipping offer or limitation will be clearly displayed on our website or during checkout.
Tracking Your Order
Once your package has been shipped, tracking information will be sent to the email address provided when placing your order.
You can use the tracking number to follow your shipment through the carrier's tracking system.
If you do not receive your tracking information, please check your spam or junk email folder first.
If the information is still unavailable, please contact our Customer Care team for assistance.
Shipping Address
Please carefully review your shipping information before completing your purchase.
CHESKY JEWELS is not responsible for delivery problems caused by incorrect or incomplete information provided during checkout, including an incorrect address, ZIP code, or missing apartment or unit number.
If you notice an error after placing your order, please contact us immediately. We will do our best to assist before the package enters the shipping process, but an address change cannot be guaranteed.
Delayed or Missing Packages
If your package has not arrived within the estimated delivery period, please check your tracking information first.
You may also contact the shipping carrier directly for the latest shipment update
If you still need assistance, contact CHESKY JEWELS Customer Care. We will review the available shipping information and, when appropriate, work with the carrier to help investigate and resolve the issue.
Carrier investigations or claims may require additional processing time depending on the circumstances.
Packages Arriving Damaged
If your package arrives damaged, please keep the original packaging and take clear photos of both the package and the product.
Contact us within 48 hours of delivery and provide your order number along with clear photos showing the condition of the shipment and the product.
Our team will review the information and determine the most appropriate solution.
Separate Shipments
For orders containing multiple products, items may occasionally be shipped separately depending on product availability or fulfillment arrangements.
If this occurs, you may receive separate tracking numbers, and individual items may arrive at different times.
Receiving one package does not necessarily mean that the remaining items in your order have been omitted. Please refer to the tracking information provided for each shipment.
CHESKY JEWELS Customer Care
Email: support@cheskyjewels.com
Phone: +1 (469) 887-9766
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Central Time)
We typically respond to customer inquiries within 24–48 business hours.
CHESKY JEWELS
2000 N Central Expy, Suite 115
Plano, TX 75074
United States
Our Commitment
We believe shipping should be simple and transparent. CHESKY JEWELS is committed to keeping you informed throughout the delivery process and providing helpful support whenever questions or unexpected issues arise.
Thank you for choosing CHESKY JEWELS.