Refund policy

At CHESKY JEWELS, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, this policy explains our return and refund process.

Return Eligibility

You may request a return within 30 days of delivery.
To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Have all original tags attached
Include the original box, packaging, and accessories
Be accompanied by a valid order number or proof of purchase

Items that show signs of wear, damage, alteration, misuse, or improper handling may not be accepted.

How to Request a Return

Before sending any item back, please contact CHESKY JEWELS Customer Care at: support@cheskyjewels.com
Please include:

Your order number
The item you would like to return
A brief reason for the return

Our Customer Care team will review your request and provide return instructions if your return is approved.
Please do not send a return package without receiving return approval and instructions from us. Unauthorized returns may not be processed.

Return Shipping

For approved returns that require the item to be shipped back to CHESKY JEWELS, return shipping is free.
Our Customer Care team will provide the appropriate return instructions and, when applicable, a return shipping label.
Please do not send returns directly to our business or mailing address unless specifically instructed to do so.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:

Your order number
A description of the issue
Clear photos of the item and packaging

Depending on the circumstances, we may provide a replacement or a full refund.
If the item needs to be returned, CHESKY JEWELS will provide return instructions and free return shipping.

Non-Returnable Items

The following items are generally not eligible for return:

Jewelry that has been worn or used
Items that have been altered, damaged, or improperly handled
Items with missing tags, packaging, or accessories
Sale or clearance items, unless otherwise stated
Gift cards
Customized or personalized jewelry

Exchanges

We generally recommend returning an eligible item for a refund and placing a new order for the desired item.
This allows us to process your request more efficiently and helps ensure product availability.

Refunds

Once your returned item has been received and inspected, we will determine whether the return meets the requirements of this policy.
If your refund is approved:

The refund will be issued to the original payment method.
Refund processing may take up to 10 business days after the returned item has been received and inspected.
After CHESKY JEWELS processes the refund, your bank or payment provider may require an additional 5 business days for the funds to appear in your account.

Actual posting times may vary depending on your bank or payment provider.

Shipping Charges

CHESKY JEWELS offers FREE STANDARD SHIPPING on all U.S. orders.
Because standard shipping is free, there is generally no original standard shipping charge to deduct from an approved refund.
For approved returns requiring shipment back to us, return shipping is also free.

Return Address

Please do not send returned items directly to our business or mailing address unless instructed by our Customer Care team.
After your return request has been reviewed and approved, we will provide the appropriate return address and instructions.