Refund policy

Return & Refund Policy

At CHESKY JEWELS, we want every purchase to feel right. If you decide that an item is not the right fit for you, we are happy to help with an eligible return or refund.

Please review the following guidelines before submitting a return request.

Our Return Policy

Eligible jewelry may be returned within 30 days of delivery.

If you would like to return an item, please contact our Customer Care team within this period. Requests received after 30 days from delivery may not be eligible for a return.

Return Conditions

To be eligible for a return:

Jewelry must be unworn and unused
Items must remain in their original condition
Any original tags must still be attached
The jewelry should be returned with its original box, packaging, and included accessories
A valid order number or proof of purchase is required

We reserve the right to decline returns that show signs of wear, damage, alteration, or otherwise do not meet the requirements.

How to Request a Return

Please contact support@cheskyjewels.com before sending an item back.

Please provide:

Your order number
The item you would like to return
A brief reason for the return

Our Customer Care team will review your request, confirm eligibility, and provide the appropriate return instructions.

Please wait for approval before sending your item. Unauthorized returns may not be processed.

Free Return Shipping

If your return or refund request is approved by CHESKY JEWELS, we will provide free return shipping when the item needs to be sent back.

Customer Care will provide the appropriate return instructions or return shipping label, as applicable.

Please do not ship your item before receiving approval and return instructions from our team.

If Your Order Arrives Damaged or Incorrect

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@cheskyjewels.com.

Please include your order number and clear photos showing the product and its condition.

Depending on the situation, CHESKY JEWELS may provide a replacement or a full refund.

If the item needs to be returned, CHESKY JEWELS will provide free return shipping for the approved return.

Items We Do Not Accept for Return

The following items are generally not eligible for return:

Jewelry that has been worn, used, altered, or damaged
Items missing original packaging or required tags
Sale or clearance items, unless otherwise stated
Gift cards
Customized or personalized jewelry

Exchanges

We generally recommend returning the original eligible item for a refund and placing a new order for the replacement item.

All new purchases and returns remain subject to product availability and the applicable policies.

Refund Processing

Once your returned item is received, our team will inspect it to confirm that it meets the return requirements.

After your return is approved:

Refunds are issued to the original payment method
Refund processing may take up to 10 business days
Your bank or payment provider may require an additional 5–10 business days for the refund to appear in your account

You will receive an email confirmation once your refund has been processed.

Shipping Charges

CHESKY JEWELS currently offers free standard shipping on orders shipped within the United States.

Because standard shipping is free, there is generally no original shipping charge to refund.

For any approved return or refund that requires the item to be sent back, CHESKY JEWELS provides free return shipping.

Orders to the European Union

Customers located in the European Union may have additional statutory consumer rights.

Where applicable, customers may have a right to cancel an online purchase within 14 days of receiving the order, subject to applicable legal requirements and exclusions.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.